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Great “Services” Don’t Mean Great “Service”

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Great “services” doesn’t mean the same as offering great “service.”  All businesses offer services and serve their customers in some way. Too often, organizations confuse the services they offer with the quality of service that they provide. Understanding…

How to Grow Your Fitness Business


Get to Know Your  Business BEFORE You GROW Your Fitness Business. The fitness industry is a tremendously competitive marketplace. There is a diverse offering including large clubs, niche studios, Crossfit boxes, 24-hour access, low price point and high…

6 Factors Impacting Recreation Facilities

In our recent work with Recreation Facilities and Municipalities throughout Canada, we noticed some common challenges. These challenges not only affect the day-to-day operation (including the experience of the participants), but also the long-term sustainability of these…

HSG Expo

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HSG Expo 2016 The first HSG Expo took place on June 1st and 2nd at the Schwartz Riesman Centre in Vaughn, Ontario. The overall focus was to provide an amazing experience for all of HSG full time…