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Accessibility Statement Read on

Accessibility Statement

At HSG Health Systems Group Limited we are committed to ensuring that we provide a safe, welcoming, barrier-free and accessible environment for our employees, clients/customers, prospects, suppliers, visitors and other stakeholders who enter onto our premises or facilities that we manage, do business with us, access our web site or communicate with us. This applies to areas such as customer service, the physical environment, and information and communication. With approximately 15% of the population having some type of disability, accommodating individuals with disabilities not only makes good business sense and is the right thing to do – it’s also the law.

As an organization, we are responsible for ensuring that our employees, as well as our facilities, policies, business practices and systems comply with the governing legislation and relevant best practices with regard to the accessibility for individuals with disabilities in a way that promotes their dignity and independence. To that end, we have implemented policies and training programs for employees which address specific issues. These programs include information on topics such as:

  • An overview of the governing legislation regarding Accessibility for Ontarians with Disabilities Act
  • Communicating with customers/clients with various types of disabilities.
  • Our relevant policies, practices and procedures.

We all have a part to play in ensuring that employees, customers/clients, prospective customers/clients and other stakeholders with disabilities are

HSG Health Systems Group Limited welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customers who wish to provide feedback on the way HSG Health Systems Group Limited provides goods, services or facilities to people with disabilities can provide feedback by:

  1. Telephone: 905-858-0333 x 260; or
  2. Email:

All feedback, including complaints, will be directed to Denise Gordon-Mohamud, Senior Vice President. Customers can expect to hear back in 2 days.

HSG Health Systems Group Limited will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Updated 06/20/2018